Terms of delivery

- for orders over 100 BGN, the value of the courier service, the insurance and the overdue payment are a compliment for you from VIVASAN BG Ltd.,
- the deliveries are made by the courier companies SPEEDY and LEO EXPRESS
- Orders placed on our site are scrutinized before being sent to the customer. The content in the cart of our site is the same as that in your shipment.
- For the convenience of the customer, the shipment can be delivered to your chosen courier company's address upon request or to your office or home address
- The payment is made on the basis of the payment, upon receipt of the shipment, or by bank transfer, when the order is already made,
- The client receives a call from VIVASAN BG Ltd. for confirmation or denial of the order already created by him,
- All orders made until 16:00 on the current day will be received by the customer on the next business day. If the order is made after 16:00 on the current day, the deadline for receipt is two business days,
- Products are of guaranteed quality and origin. Prices are in BGN and include VAT.
- The delivery prices on the territory of Bulgaria are according to the rates of the courier companies (under a corporate contract with preferential conditions) - from BGN 3.50 to BGN 6.00, depending on the weight of each shipment,
- On arrival at the local Speedy or Leo Express office, after dispatching it to a courier, you will receive a CMC with a bill of lading and other useful information.

Prices for the European Union (EU)

"Delivery conditions in EU countries:
1) For orders up to 100 euro, the delivery is at the expense of the customer;
2) For orders over 100 and up to 250 euro, the customer pays a part of the delivery or 10 euro
3) When ordering more than 250 euro, the delivery is a compliment to the customer from VIVASAN.

The delivery prices in Europe are indicative and are valid at the time of their publication and depend on the pricing policy of courier companies with whom we have contractual relations on the day of your order.

Return of purchased goods:

If you wish to return the goods you have already received, you may take advantage of this right within 14 (fourteen) calendar days from the date of purchase. It is a prerequisite for you to keep the cash receipt and the purchased products to be in good order without compromising their integrity and without being used. For more information please contact us!